01
Current process
A clear reconstruction of what actually happens now, including unofficial steps and workarounds.
Asynchronous workflow diagnostics
When the process only works because somebody remembers everything.
Admin Untangled reviews one messy business process and turns it into a clearer, calmer and more reliable workflow — entirely in writing. No meetings. No software sales pitch. No generic waffle.
Free suitability check before payment. One defined process. Founding price £95.
Workflow diagnostic
Customer enquiry to completed job
A reconstructed process, friction review and practical improvement plan.
Critical finding
Enquiries arrive through three channels with no single owner or reliable next action.
Root cause
The real process lives in staff memory rather than a visible operating system.
First practical change
Use one intake route, five clear stages and one named next action.
Clear diagnosis
Practical next steps
Practical next steps
Entirely asynchronousNo calls or diary coordination
Human analysisNot a generic automated report
Defined deliverableA structured written diagnostic
Orire-Smith CreationsIndependent UK business
The problem
Your admin grew around the work. Nobody designed it.
That is normal. Small businesses build processes while serving customers, fixing problems and keeping everything moving. Eventually, the work still gets done — but only through chasing, checking and remembering.
01
The truth is scattered
Email says one thing, the spreadsheet says another and somebody has the actual answer in WhatsApp.
02
Ownership is implied
Everyone knows somebody should do the next step. Nobody can immediately say who.
03
The same details get copied repeatedly
Names, dates and notes are retyped between forms, documents, inboxes and systems.
04
Customers chase for visibility
They are not necessarily unhappy with the work. They simply cannot see what is happening next.
05
One person holds the whole thing together
The process works because somebody notices everything. That is effort, not resilience.
What you receive
A clear diagnosis, with practical next steps.
Your diagnostic is built around the evidence you provide and one clearly defined process, with enough detail to understand the problem and enough clarity to begin fixing it.
02
Friction and failure points
Where work waits, information disappears, customers chase or staff repeat themselves.
03
Risks and dependencies
What relies too heavily on memory, one person, unclear ownership or scattered information.
04
Future workflow
A simpler sequence with clearer stages, decisions, owners and completion rules.
05
Automation opportunities
What is worth automating now, later, keeping manual or removing completely.
06
First five actions
A prioritised starting point so the report does not become another ignored document.
What it actually looks like
A proper client deliverable you can use.
The final PDF typically runs to around 10–15 pages, depending on the process and the evidence supplied.
- Plain-English diagnosis of the central problem
- Visual current-state and recommended workflows
- Risk and dependency summary
- Action plan ordered by priority
The initial suitability review confirms whether your process can be assessed meaningfully before you are asked to pay.
Behind Admin Untangled
I genuinely like working out why a process has become harder than it needs to be.
I’m Louise Orire-Smith, founder of Admin Untangled. I specialise in looking at messy operational processes — the inboxes, spreadsheets, repeated steps and “we just know how it works” systems that keep small businesses moving — and turning them into something clearer and more reliable.
My approach is practical rather than theoretical. I reconstruct what is happening, find the structural problem underneath the visible symptoms, and explain what should change in a way that can actually be acted on.
Louise Orire-SmithFounder, Admin Untangled
How it works
No meetings. No mystery.
The service is deliberately simple and entirely asynchronous.
STEP 01
Show me the mess
Complete the suitability form with a rough description of one troublesome process.
STEP 02
I check the scope
I confirm by email whether it fits the service before asking for payment.
STEP 03
You send the useful bits
Provide up to eight anonymised files, screenshots, examples or rough notes.
STEP 04
I untangle it
You receive a structured written diagnosis with a practical action plan.
Founding client offer
Workflow Diagnostic
£95 one-off
✓One clearly defined business process
✓Suitability review before payment
✓Up to eight supporting files
✓Current and recommended workflow
✓Friction, risk and duplication analysis
✓Prioritised first five actions
✓Structured PDF report
I will not take your money for the wrong job.
The first step is a free written suitability check. If the process is too broad, requires specialist advice, or cannot be assessed properly from the evidence available, I will tell you before asking for payment.
The diagnostic does not include: calls, direct system access, legal or financial advice, cybersecurity certification, software repairs or implementation.
Frequently asked
Things you are probably wondering.
Is this an AI-generated report?
No. AI may be used as a working tool, but the service you are buying is human analysis: reconstructing the process, separating symptoms from causes and designing realistic changes around the evidence you provide.
What counts as one process?
One journey with a clear start and finish, such as enquiry to booked job, customer onboarding, order to dispatch, invoice to payment, or a recurring internal admin process.
Do I need formal documentation?
No. Rough notes, screenshots, sample emails and existing trackers often reveal more than a polished procedure document.
Will you build the new system?
Not as part of this diagnostic. The report explains what should change and in what order. Separate implementation work may be considered only where appropriate.
How should I handle confidential information?
Remove or anonymise personal, financial, medical and other sensitive data before sending evidence. Never send passwords or live system access.
Start here
Tell me which process needs untangling.
This is not a checkout. I will read your answers and confirm by email whether the process is suitable before you pay anything.
Good examples:
Customer onboarding, enquiries, order fulfilment, booking, dispatch, staff handover, recurring admin or invoice chasing.
Customer onboarding, enquiries, order fulfilment, booking, dispatch, staff handover, recurring admin or invoice chasing.